ITIL Course Schedules
Download the schedule here (righ-click - Save As). An example schedule for V2 Foundation is shown below.
ITIL V3 Foundation Course Schedule
ITIL V2_V3 Bridge Course Schedule
ITIL V2 Foundations Course Schedule
| Day 1: 9:00 – 17:00 | ||
| 9:00 | 9:30 | Welcome coffee Introduction of the participants Introduction of the trainer |
| 9:30 | 10:00 | Module 1 – History and objectives of ITSM |
| 10:00 | 11:00 | Module 2 – ITIL building blocks |
| 11:00 | 11:15 | Coffee break |
| 11:15 | 12:15 | Module 3 – ITIL processes |
| 12:15 | 13:15 | Lunch Break |
| 13:15 | 13:30 | Recap of the modules 1-3 |
| 13:30 | 15:00 | Module 4 – CMDB and Service Desk |
| 15:00 | 15:15 | Coffee Break |
| 15:15 | 16:45 | Module 5 – Incident- and Problem Management |
| 16:45 | 17:00 | Recap Module 4 – 5 Few sample questions related to modules 1-5 from Mock Exam |
| Day 2: 9:00 – 17:00 | ||
| 9:00 | 9:30 | Welcome coffee and Recap Day 1 |
| 9:30 | 10:00 | Module 6 - Change Management |
| 10:00 | 10:15 | Recap Module 6 |
| 10:15 | 11:00 | Coffee Break |
| 11:00 | 12:00 | Module 7 – Release and Service Level Management |
| 12:00 | 12:15 | Recap Module 6 -7 |
| 12:15 | 13:15 | Lunch Break |
| 13:15 | 13:30 | Sample question related to modules 6, 7 from Mock Exam |
| 13:30 | 15:00 | Module 8 – Capacity-, Availability, Continuity Management |
| 15:00 | 15:15 | Coffee Break |
| 15:15 | 15:30 | Recap Module 8 |
| 15:30 | 17:00 | Module 9 – Financial Management, Security Management |
| Day 3: 9:00 – 12:00, 14:00 – 15:00 (EXIN Exam) | ||
| 9:00 | 9:30 | Welcome coffee and Recap |
| 9:30 | 11:00 | Overview, Recap, Question and Answers |
| 11:00 | 12:00 | Mock Up Exam |
| 14:00 | 15:00 | EXIN Exam (optional) |