ITIL® V3 Foundation Bridging Course
This course is intended for those who have already participated in a ITIL Foundations V2 course. Whether you have obtained certification or not, this course will bring you up-to-date to the ITIL good practice of today's IT (service management) world.
Overview
(Source: APM Group)
The ITIL V3 Bridging Course is provided to give candidates a fast track route to an ITIL® version
3 Foundation certificate level of knowledge. This course is only intended for existing holders of
ITIL Foundation Certificates from earlier ITIL versions.
The ITIL® Foundation v3 Bridging course highlights the new topics in ITIL version 3 and the main differences from earlier ITIL® versions.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the components related to this certification.
• Service Management as a practice (Awareness)
• Service Lifecycle (Awareness)
• Key Principles and Models (Awareness)
• Generic Concepts (Awareness)
• Selected Processes (Awareness)
• Selected Roles (Awareness)
• Selected Functions (Awareness)
• Technology and Architecture (Awareness)
• ITIL Qualification scheme (Awareness)
Target Group
The target group of the ITIL® V3 Foundation Bridging course is existing holders of ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL version 3. It is provided as a one day course with a test at the end.
Syllabus
The syllabus will guide the design, development and use of training materials as well as training aimed at raising understanding of, and competence in, IT Service Management as described in the ITIL® Service Strategy, ITIL® Service Design, ITIL® Service Transition, ITIL® Service Operation, ITIL® Continual Service Improvement, ITIL® Introduction and ITIL® Glossary publications. The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.
The Bridging syllabus is based on the ITIL® version 3 Foundation Syllabus. The scope of the v3 Foundation course is wider and less detailed compared to Foundation on earlier ITIL® versions. The main focus of the Bridging course will be the new content. It will also provide an overview of the main differences on topics known from earlier ITIL® versions.
The syllabus therefore consists of three main parts:
o Part 1: The first part presents the NEW content of the ITIL® V3 that is the main focus for the Foundation Bridge Course in IT Service Management.
o Part 2: The second part presents content well known from previous ITIL versions, but with some major differences to cover.
o Part 3: The third part presents content that remains unchanged since previous versions. This content should be considered well known, and is not covered in the ITIL® V3 Foundation Bridge Course in IT Service Management.