Service Desk, Customer Support
When you decide for a software product you don’t want to be left alone with the CD or hyperlink to download the installable.
Smart-View performs the world-wide first level service desk and software delivery Ba-PRO.
A team of trained customer support representatives that are not pure call takers but also are involved in (re-)testing incidents and releases dedicated to delivering outstanding service. In addition, a personalized Web portal allows you to initiate and track requests as well as tap into the same resources used by our support staff to answer questions and resolve incidents.